Shipping Policy

AIDA E MART ("we" and "us") is the operator of (https://aidaemart.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time, there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and
destination of the items in the order. Shipping payment will be collected
with the purchase. This price will be the final price for the shipping cost to the customer.

3. Returns
Please refer to our Refund policy.

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 3 working days

4.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of an order
Our warehouse operates on Saturday - Thursday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address
For a change of delivery address requests, we can change the address at
any time before the order has been dispatched.

4.4 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.

4.5 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

5. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with the next steps.

6. Cancellations
If you change your mind before you have received your order, we can
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our Refund Policy.

7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

7.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

8. Customer service
For all customer service inquiries, please email us at aidamartdxb@gmail.com

Happy Shopping :)